TERMS AND CONDITIONS OF USE- MCA LANGUAGES
This page (together with the documents referred to on it) tells you the terms and conditions on which MCA Languages supplies the services listed on and as described on the website www.mcalanguages.com. Please read these terms and conditions carefully and make sure that you understand them, before making any booking in relation to any of the Services. You should understand that by booking for any of the Services, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
Please click on the button marked “I Accept” or tick the appropriate box in the paper copy of the application form during the booking process if you accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, your application will be rejected.
I- BEFORE THE COURSE: ADMISSION, PAYMENT, REFUND AND CANCELLATION
1) How to apply
To register, students will need to fill out the MCA Languages’ application and submit it online, or via mail, or email no later than 14 days prior to the start of training.
Starting dates are mentioned on the website for our Academic Year and Summer courses. Any alternative starting date will be arranged at MCA Languages’ discretion only. A typical week runs from Monday to Friday (besides bank holidays) and there will be no discount if the student wishes to start or end their course on a different day.
Theminimum age to enrol with MCA Languages is 11 years old+ (for MCA Junior Summer School) and 16 years old during the Academic Year. In case of 11-17 year-old students, the student’s legal guardian must sign a disclaimer acknowledging this agreement. MCA Languages reserves the right to refuse a student’s admission if there is a failure of the student’s guardian to sign the disclaimer.
MCA Languages reserves the right to refuse the registration/application of any candidate that does not meet the academy’s criteria, and also to place students into the group level that the academy’s staff believes is appropriate.
i) Students requiring a visa to enter the UK
MCA Languages currently cannot sponsor any kind of visas; therefore, students requiring a visa to enter the country will not be able to study with MCA Languages. Citizens of some countries, such as the USA, Canada or Argentina for example, do not require a visa for stays under 6 months. MCA Languages will not refund any money to students who have booked a course and require a visa to enter the UK.
The price of training is expressed in Pounds Sterling which is the standard currency for payments. All bank charges must be paid by the student (issuing and receiving bank), so the issuer might need to send more than the total price. If we receive less than the required amount, the student must pay the remaining money when they arrive, at the latest. The courses offered by MCA Languages differ in price, so please be aware of the items you apply for. It is the student’s responsibility to ensure that the appropriate course has been booked. We reserve the right to change our prices at any time in line with our costs.
MCA Languages English Courses
The price of the course includes tuition fees, course books rental (within the class) and registration fees. Travel expenses, meals, social events (where fees are charged), rent, accommodation search service, airport transfer, personal and health insurance, or any other services.
MCA Languages will endeavour to comply with any special requests for accommodation, but cannot guarantee that it will meet any such requests. MCA Languages reserves the right to change the student’s chosen accommodation without prior notice due to circumstances beyond its control. This service is offered to Academic Year students only. Summer packages including accommodation, students cannot change their accommodation or book per night. If they wish to extend they can do so for a week minimum at time or for the length of short stay package.
1-Airport Transfer Service
MCA Languages will pick up at the airport, train or coach station students who select the Airport Transfer service. This service is valid for a single journey but can also be purchased as a return journey (for example: bringing the student back to the airport). The student does not need to pay for anything unless it is more convenient for the student to pay for their own fare. Journeys can be made using public transport (bus, tram or train), taxi, or walking. The choice of the appropriate route and means of transport is at MCA Languages’ discretion only. The person in charge of the pick-up is a member of the MCA Languages staff or an external person, trusted by MCA Languages. The person in charge of the pick-up will answer to the student’s questions and give them relevant information to the best of their knowledge. However, this information is provided for informational purposes only. MCA Languages is not responsible for organizing the student’s transport to or from Manchester. Our staff will always arrive an hour after the arrival time of the student. Any student arriving before 9am or after 6pm will be charged an extra £20 (unless delays occurred)
4) Terms of Payment
Our policy is not to provide refunds under any circumstances where a course has already started.
However MCA Languages is happy to postpone courses at its own discretion.
In case of non-receipt of full payment by the payment deadline, MCA Languages reserves the right to cancel the student’s registration. For security reasons, we only accept payments by bank transfer or online (PayPal, debit card/credit card)
i) Students who pay online must make the full payment as the prices are cheaper.
ii) Students who pay via transfer need to pay a deposit of 50% of the total price of the training as per their invoice. The remanding balance is due at the latest 14 days before the course starts. If a student wish to register 1 or 2 week(s) before arrival the full balance is due on receipt of the invoice.
4) Cancellations and postponements
a. By MCA Languages
MCA Languages reserves the right to cancel, move or merge any class where there is insufficient demand or any other justifiable reason to do so. The minimum class size refers to the number of students required to run a group course. The minimum class size is 5. The vast majority of the courses meet this requirement, but some courses don’t. In these instances, it is at MCA Languages’ discretion whether the course will run. MCA Languages always aim to run all courses as advertised, but cannot guarantee that this will be possible where the minimum class size is not met. If the minimum class size of a course is not met, MCA Languages will offer a solution to the student, which may include: postponing the course, replacing the course with an equivalent one, merging several courses. No additional compensation will be paid to the applicant. The decision of replacing or postponing a course is to the complete discretion of MCA Languages.
b. By the Students
It is strongly recommended that students take out insurance to cover fees and all costs in case of cancellation or leaving early, as MCA Languages will not refund any of the fees under any circumstances. The exceptions may be:
i)Students booking a course
Students booking a course have 7 consecutive days from the date the payment has been made online or from the date the 50% deposit has been made in order to cancel their order. This is called a cooling off period. This cooling off period does not apply for students who have purchased a course starting less than 14 days after the date of payment.
MCA Languages will refund the total amount paid minus:
The airport transfer paid for
£200.00 fee for the cancellation
bank fees, paypal fees, online transfer fees
In the event of cancellation, NO refund will be given to students paying a deposit which is equivalent or less than the cancellation fee.
After the 7 days cooling off period, NO refund will be given. Please note that a charge of £30 will apply when paying 50% deposit. Course which are paid in full will not be charged the £30 fee per transaction.
c. Cancellation of a course by MCA Languages
If a course is cancelled by MCA Languages and a replacement solution cannot be arranged, MCA Languages will refund the total amount to the student.
II. DURING THE COURSE: INSURANCE, SCHOOL POLICY
1) Insurance and Liability
It is mandatory for all participants to be covered by liability insurance, regardless of their age. Individual insurance protecting the student in the event of an accident and is highly recommended. MCA Languages cannot be held responsible for any accidents outside the academy’s premises. Any student under-18 is covered by the insurance of their legal guardian. Students should make sure that they organise their own travel insurance to cover medical costs and repatriation costs in the case of an illness or accident. By booking a course, the student agrees to abide by the school rules posted in each training centre.
MCA Languages cannot be held responsible in case of theft or damage to items left unattended in rooms and throughout the student‘s apartment. This condition also applies to public and private places when students go on school trips or activities. MCA Languages is not responsible for the safe keeping or delivery of any post sent to the students at the school’s address.
2) Class size
The minimum and maximum class size refers to the number of students required to run a group course. The minimum class size for General English and Module classes is 5. The maximum class size is 16 for all groups.
MCA Languages’ programme follows two different series of books. Each cycle lasts 12 weeks and follows one series which can accommodate different levels. These two series of books are used alternately all year round.
Students whose behaviour cause inconvenience, offence or distress to other students or School staff will be excluded from lessons. MCA Languages reserves the right, after at least two warnings, to expel a student from a course for disciplinary or non-compliance with the School Rules. MCA Languages also reserves the right to expel any student who has not paid for their training in full. In the case of expulsion by MCA Languages, no refund will be given.
5) First day of the course
The official starting dates are as stated on the website. Upon the discretion of MCA Languages, students may be able to start at a different date. The official presentation will be held on the Monday where students will take their entry test. If students wishes to start on a different day, or cannot attend the induction day, no replacement will be arranged and the student will take their entry test then and join the class directly the day after or two days after they have taken their entry test.
6) Implementation and completion of Training
Students cannot choose the level at which they want to study as this will be determined by the teaching team. Students understand that if they are not at the recommended level of English for a particular course or particular stage of the course they may be asked to repeat or extend a level. Students will not be able to move up or down a class until the end of a cycle, according to their advancement test results. All students will get at least a Letter of Completion at the end of their course, providing that their attendance is above 85%. Students with less than this level of attendance will not automatically receive a Letter of Completion. The student may request a letter which will state the actual level of attendance achieved. Not all students will receive a School Certificate or Teachers Report. All students will take an entry level test, but not all students will take an exit level test. Students are advised to check the description of their course to find out more about these matter.
MCA Languages expects all students to attend all classes. Students may also be asked to repeat a level or extend if they have low attendance. If the student is absent for a week or more and can provide a doctor’s certificate, they may request a course extension, however, periods of absence due to accident, sickness or other emergencies are non-refundable under any circumstances. Students are strongly advised to take out insurance. The 1st time the student’s attendance is less than 85% without good reason, they will receive a verbal warning. The 2nd time, they will receive a 1st written warning. The 3rd time, they will receive a 2nd written warning and then after that MCA Languages will ask them to leave the school without any refund.
Students will not be allowed into class if they are late. These missed hours will not be made up and it is the responsibility of the student to be on time. All students and all teachers are expected to be on time for classes. Students will be marked as late if they are more than 5 minutes late. If they are more than 5 minutes late, the teacher will ask the student to wait until the following break. If you are late on a regular basis, you will receive a verbal warning followed by a written warning.
8) Holidays and School Closure
a. Public Holidays and School Closure
MCA Languages respects the British holiday schedule. In case of public holidays, school will be closed, and the student will not be able to postpone the class. The school will be closed to the public during the last week of December and the first week of January. These two weeks will be added on to the course. There are no discounts in tuition fees for courses that include public holidays at any other times. If the school is closed due to circumstances outside of their control, such as extreme weather, power failure or security incidents; we will try to minimize disruption. However, if the school is forced to close for a period of time, students cannot be reimbursed for the time missed
b. Students Holidays
Long term students may take one extra week as holiday for every 8 weeks studied if their attendance is above 80% and their progress will not suffer as a result of the holiday. Students wanting to book a holiday must give 2 weeks’ notice to the staff and receive a letter that is signed by the Academy General Manager or Director to authorise this holiday. Course fees are not refunded for these holiday periods but extra weeks can be added to the end of the course if places are available. If you are taking an unauthorized holiday, you will be charged for the weeks you have taken and you will not be able to add extra weeks to the end of your course. Please note that the minimum valid length is one week, and any holidays for less than one week will not be postponed
9) Teaching Staff
All the full-time language teachers in MCA Languages are qualified to teach English or other languages as a foreign language. Occasionally, self-employed teachers, teaching assistants, activity leaders or other external collaborators will be participating
10) Book rental
MCA Languages operates a book rental without any additional price. This means that students can borrow the course program book during their class hour and return it to their teachers at the end of their class
11) Intellectual Property
Books, documents, course materials and other educational resources available to students are protected by copyright. Any reproduction, distribution, adaptation, modification, translation, communication and marketing without the prior written consent of MCA Languages are restricted and punishable.
12) Personal Information and Photographs
Students may from time to time be photographed and recorded moving images. Photographs and videos may be used in the MCA Languages promotional / publicity material. MCA Languages reserves the right to all photographs which may be used in any way the Academy sees appropriate in promoting itself. The copyright to all photographs shall belong to the School. By enrolling on a course with MCA Languages, the student agrees to this policy. It is the policy of MCA Languages not to divulge any personal details of students to a third party, other than to the appropriate authorities, without the student’s prior consent.
III. ACCOMMODATION, AIRPORT TRANSFER
All Students are advised to carefully read the section I. paragraphs 3) a. and b. to make sure they understand what the accommodation and airport transfer services are. By accepting our Terms and Conditions, the student accepts our Student Accommodation Policy.
i) Terms of Payment
The accommodation is stated on our list of prices.
Students are not required to pay a deposit against accommodation for any packages offered though MCA Languages. However, where a student has booked an accommodation placement fee, the landlord may require a deposit against its property. Students will have to pay the deposit to the landlord in order to enter their property.
iii) Terms and conditions
Students who book a course and accept the general terms and conditions are agreeing with the RULES AND DISCIPLINE ACCOMMODATION-MCA LANGUAGES document.
a. Disputes and complaints
i) Complaints Procedure
Any complaints or suggestions in regards to the accommodation must follow a standard procedure. In case of a dispute in regards to the student’s accommodation, MCA Languages is committed to make reasonable effort to resolve the issue. However, MCA Languages cannot guarantee to satisfy every student’s request.
1-Students need to speak to the receptionist/security guard and fill up a complaint form
2-This complain form will be pass on to the Academy Director who will get back to the students no later than 48hours
3-A meeting will then be arranged between the student, Manager and/or Academy Director in order to resolve the issue
ii) Change of Accommodation
It is not possible for the student to be placed into a different accommodation unless there is a major problem with their current accommodation which makes it uninhabitable. When and if possible, if the student wishes to change accommodation, please note that a 4 weeks’ notice applies as well as a £150 accommodation transfer fee, which will be paid by card or by bank transfer. There will be no refund of the rent in any case when the rent has been paid. The move will be the student’s entire responsibility and MCA Languages will not cover any costs involved.
2) Airport Transfer
a. Students taking on a General English
If the Airport Transfer service has been selected, MCA Languages agrees to welcome the student upon arrival at the airport, train or coach station in Manchester from 9h00 to 17h00, Monday through Sunday. Outside of these hours, please note that MCA Languages will not be able to accommodate the student, except otherwise agreed upon prior to arrival. The reception and access to the student’s home will be possible on Saturdays from 16h00. In case of arrival outside of these hours the price of the Airport Transfer service remains the responsibility of the student and no discount will be offered. It is the student’s responsibility to inform MCA Languages of accurate arrival details. If incorrect details are supplied and the airport transfer cannot be arranged, MCA Languages will not refund the fees. In case of problems with the flight, train, coach or any mode of transport, and the student’s arrival is delayed, a minimum notice of two hours must be given to MCA Languages to rearrange a pickup. If this two hourS notice is not respected, MCA Languages will charge an extra £50 to rearrange the pickup.
IV. FORCE MAJEURE
A party is not liable for failure to perform the party's obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service. No party is entitled to terminate this Agreement in such circumstances.
If a party asserts Force Majeure as an excuse for failure to perform the party's obligation, then the nonperforming party must prove that the party took reasonable steps to minimize delay or damages caused by foreseeable events, that the party substantially fulfilled all non-excused obligations, and that the other party was timely notified of the likelihood or actual occurrence of an event described in this clause.
Registration and all situations/events shall be exclusively governed by English law. Any disputes which may arise between a student and MCA Languages during registration or thereafter, are the exclusive jurisdiction of the British Judicial system.
By signing, the applicant agrees to all conditions stated in the contract. By accepting the terms of registration, the applicant declares training to be given and declares there is no physical defect that would prevent them from participating in the training MCA Languages.
RULES AND DISCIPLINE- ACCOMMODATION-MCA LANGUAGES
(This contract represent any business partners working with MCA Languages)
Admission is open to students of MCA Languages ONLY
The room offered is for 1 person ONLY (Regardless of family members or friends)unless special promotions is offer
MCA Residential does NOT allowed pets, friends, family or any visitors to enter the premises
BUILDING, INVENTORY LIST
MCA accommodation facilities are NONE smoking
Smoking is NOT allowed within the bedrooms, kitchen or anywhere else in the building
If students are caught smoking they will encounter a fine of £80. If the student carry on smoking he/she will be expulsed from the building and NO fee will be refunded.
Students who smoke can do so outside.
The inventory will be done on day 1, 2 or 3 after student arrival (depending on the time the student get at the school).
The inventory list for the bedroom may be given to the students (Depending on accommodation facility)
Students have 2 days to agree/disagree with the inventory from the time they were hand in the list.
The inventory list needs to be returned signed to the Office within the above timeframe
A list of the price of any potential items damaged within the school will be provided to the students
Any damages will be taken out of the student deposit and if they are a surplus the student will need to pay the difference. Any none payment due within 7 days after the damage, the student may be expulsed from the school without any FEES refunded.
No functions or celebrations shall be organized within MCA accommodation facilities
ARRIVAL, DEPARTURES, EXTRA-NIGHTS, EXTENSION
If students wish we can welcome them at the airport or bus/train station (within Manchester ONLY) and bring you directly to our residential accommodation. This service is available 24h/7. Our private and friendly chauffeur will be at the airport or bus/train station waiting for the students 1hour after he/she arrives to give them the time to pick up their luggage.
Their name will be on a sign. The price is as follow: One way £75 or £110 return
It is the responsibility of the students to remind the Academy Director or Head Teacher about their departure so that our private chauffeur can be booked on time.
Students can move in their room on
Saturday from 16h00
Departure are on Saturday by 11h00
5. Students can arrive before Saturdays or leave after Saturdays. MCA Languages can book a private room, hotel or hostels on their behalf.
6. MCA Languages does NOT offer additional night stay within its premises.
7. If students wish to extend their stay they can do so by giving a 2 weeks’ notice before departing.
If the room is available student may be able to book:
Additional week (s)
length of stay according to the package selected
Please refer to our List of price.
If the room is not available, student will have to leave MCA Languages.
RESPONSIBILITIES, DAMAGES, CHARGES
Charges for any damages to the property as well as to the furniture and fixtures caused by a student/students negligence will be recovered from students staying in the residential school/ room
All matters relating to differences among students and complaints about MCA Languages servants shall be brought to the notice of the Academy Director and/or Head Teacher who will take such action
No police complaint will be lodged by the students before taking prior permission from the Academy Director or Head Teacher as may be necessary
Students are expected to switch off the lights in their rooms every time they go out and take precautions to economies electricity consumption
Throwing of water, colour etc. on one another and on the walls (property of MCA Languages) is strictly prohibited
Smoking, consumption of alcoholic drinks, drugs and spitting is strictly prohibited in MCA Languages residential premises. Strict action will be taken against defaulter (as per rule)
Students are not permitted to stand on the sofa, dining room, kitchen worktop, bedside, cupboard, coffee table or table in their bedrooms.
BEDROOMS AND PERMISSIONS
Allocation of the room, furniture etc. will be entirely at the discretion of MCA Languages and no complaint in this regard will be entertained
Once place in a room student cannot change it
Posters are allowed in bedroom on corkboard or can be put up on wall with white cello tape ONLY no blue/white tack is allowed
No poster etc. should be put up anywhere, in lobbies, corridor, bathrooms, kitchen, living room and dining room
Students will not enter rooms of other students without permission of the inmates
Every student shall keep the room allocated clean and neat. He / She shall take proper care of the furniture and fixtures handed over to him / her
Students should let Academy Director, Head Teacher or Receptionist, Security Guard know about any leave due to be taken
You will share your bathroom with one or 2 people
SECURITY, BELONGINGS, HEALTH AND SAFETY
MCA Languages authorities have the right to enter and inspect the rooms at any time, even in the absence of students Please be aware, CCTV cameras are enable 24/7 throughout the buildings except in bedrooms and bathrooms
A security guard will be based at the entrance and may ask your ID or MCA students card at any time
The security guard and receptionist will refuse entry to any of your family member, friends or visitors
MCA Languages does not hold themselves responsible for the safe custody of the property of the students staying in MCA Languages facilities. Students should take proper care of their belongings.
Students should not give the key code of their bedroom to anyone or leave it anywhere around. The key code should be kept in a safe place.
MCA Languages will not be responsible for the loss of personal belongings of the students.
Student should not drive nails, screws etc. into the wall or doors.
No repair shall be done by the students themselves. They should approach the Security Guard/Receptionist who will arrange for repairs
END OF STAY
Before leaving MCA Residential, student must pay all dues and hand over the charges of rooms and other material in satisfactory condition to MCA Residential
If the room is not deemed to be satisfactory, the deposit will not be returned in full
If any student is found misbehaving and misconducting himself, he/she will be expelled from MCA Residential immediately and the fees paid by him / her will be forfeited
MCA Languages is required to be vacated with luggage and belongings on Saturdays by 11h00
Any belongings left will incur a removal charge of £80
Students are provided with some add on facilities like fridge / TV / as per the inventory list provided on day 1.
Landlords may provide their own accommodation agreement students will need to follow over this present agreement.